Privacy Policy
1. Data Collection
We collect and process information necessary to provide our AI communication services. This includes communication data, usage patterns, and technical information. For social media integrations (including Meta platforms like WhatsApp, Instagram, and Facebook, as well as TikTok and LinkedIn), we collect message content, phone numbers, profile information, and metadata required for message delivery. All data collection complies with applicable data protection laws and the respective terms of service of each platform.
2. Use of Information
We use collected data to:
- Provide and improve our AI services
- Train and enhance our AI models
- Analyze service performance and usage patterns
- Comply with legal obligations
- Process and deliver messages across integrated platforms
- Maintain compliance with third-party platform requirements
3. Data Processing and AI Training
Our AI systems process communication data to provide automated responses. For messages sent through integrated platforms (WhatsApp, Instagram, Facebook, TikTok, LinkedIn), we process data in accordance with each platform's terms of service and data protection requirements. These data may be used to improve our AI models. We implement appropriate technical measures to protect data during processing. Your data may be stored and processed in Colombia or other countries where we, our affiliates, or service providers maintain facilities. By using our Services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than those of your country.
4. Data Retention
We retain data for the time necessary to provide our services and comply with legal obligations. Messages and data from integrated social media platforms are retained in accordance with each platform's retention policies and our business needs. You may request deletion of your data, subject to legal requirements and technical limitations.
5. Data Security
We employ industry-standard security measures to protect your data. For social media platform integrations, we implement additional security measures including encryption, secure API token storage, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Social Media Platform Compliance
Our integration with various social media platforms (Meta platforms including WhatsApp, Instagram, and Facebook, as well as TikTok and LinkedIn) complies with each platform's terms of service. We maintain appropriate security measures for access tokens and credentials, implement message templates as required, and follow each platform's policies and guidelines for automated messaging and data handling.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Object to data processing
- Data portability
- Opt-out of automated messaging on any platform
8. Data Deletion Instructions
To exercise your right to data deletion, please send an email to andres.reibel@gmail.com with the subject line "Data Deletion Request". Please include your name, contact information, and any relevant identifiers (such as phone number, email, or account information) that will help us locate your data. We will process your request in accordance with applicable data protection laws and Meta platform requirements. We will respond to confirm receipt of your request and provide a confirmation code. We will complete your data deletion request within 30 days of verification, unless a longer period is required by law.
9. Changes to Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately after posting on our website. For users of our integrated messaging services, we will notify you of any significant changes that affect how we handle your data or interact with social media platforms. We retain all previous versions of our privacy policies and terms of service as required by platform providers and applicable laws.